# Refund Policy
**Last updated: August 3, 2026**
## 1. General Policy
Except where required by applicable law, all purchases of Weave digital license keys are final and non-refundable.
Weave provides digitally delivered access that may be issued and activated immediately after payment. You are responsible for reviewing the product description, access duration, supported games, system requirements, Terms of Service, and this Refund Policy before completing a purchase.
## 2. No Guaranteed Refunds
A refund, replacement license, account credit, or access extension is not guaranteed.
Refunds will normally not be provided for:
- changing your mind after purchasing;
- accidental or unauthorized purchases made through your account or payment method;
- purchasing the wrong product or access duration;
- failing to read the product description, Terms of Service, or this Refund Policy;
- failing to use the license during its validity period;
- losing your license key, order details, Discord account, or access to your email;
- providing incorrect information during checkout;
- device, hardware, operating-system, network, or software incompatibility;
- problems caused by your device configuration or third-party software;
- changing, reinstalling, or replacing your operating system or hardware;
- a rejected or delayed HWID reset request;
- temporary downtime, maintenance, errors, bugs, or service interruptions;
- delayed updates or the absence of an estimated release date;
- Roblox updates, game updates, security changes, or other third-party changes;
- a supported game or feature becoming temporarily unavailable;
- modification, suspension, replacement, or removal of support for a particular Roblox experience;
- modification or removal of a particular feature;
- dissatisfaction with a feature or with the current selection of supported games;
- suspension, restriction, or termination of your Roblox account;
- loss of virtual items, currency, purchases, progress, or access;
- restrictions imposed by Roblox, a game developer, an anti-cheat system, or another third party;
- inability to access Roblox, Discord, LootLabs, SellAuth, or another third-party service;
- failure to follow setup instructions or cooperate with troubleshooting;
- refusal to provide information reasonably required to verify an order or investigate a problem;
- suspension or revocation of a license under the Weave Terms of Service;
- license sharing, resale, transfer, duplication, fraud, abuse, reverse engineering, tampering, or ban evasion.
Purchasing Weave because it currently supports a particular game does not guarantee that the game will remain supported. Removal of a game or feature does not automatically qualify the purchase for a refund.
A Forever or Lifetime license provides access only for the operating lifetime of the Weave Service. It does not guarantee permanent support for Roblox, any particular game, or any particular feature.
## 3. Exceptional Reviews
Weave may review exceptional refund requests individually.
Situations that may be considered include:
- a confirmed duplicate payment;
- failure to receive a purchased license after successful payment;
- delivery of an invalid license that Weave is unable to replace or correct;
- another verified payment or delivery error caused directly by Weave.
These examples do not guarantee approval.
Before requesting a refund, you must give Weave a reasonable opportunity to investigate and resolve the issue, including through troubleshooting, replacement, correction, or restoration of access.
Weave may offer a replacement key, corrected access, account credit, or an access extension instead of a monetary refund.
## 4. Requesting a Review
To request an exceptional refund review, open a ticket through the official Weave Discord server linked on `weavemenu.xyz`.
You may be required to provide:
- your SellAuth order or invoice ID;
- your license key;
- the email address or Discord account connected to the order;
- payment and transaction information;
- screenshots or recordings showing the issue;
- relevant technical information or logs;
- a complete description of the problem; and
- evidence that you followed the provided troubleshooting instructions.
Do not publicly post your license key, payment information, or order details.
Submitting a request does not guarantee:
- approval;
- a full or partial refund;
- a replacement license;
- an access extension;
- account credit;
- a response within a particular period; or
- disclosure of internal security or enforcement information.
Weave may reject incomplete, misleading, fraudulent, abusive, repetitive, or unsupported requests.
## 5. License Suspensions and Bans
No refund will normally be provided where access is suspended, restricted, or permanently revoked because of an actual or suspected violation of the Weave Terms of Service.
This includes enforcement related to:
- license sharing or resale;
- payment fraud;
- abusive chargebacks;
- reverse engineering or tampering;
- attempts to bypass the licensing system;
- attacks against Weave infrastructure;
- false information submitted to support;
- harassment or abuse of staff;
- ban evasion; or
- other conduct that presents a security, legal, technical, financial, or operational risk.
Weave is not required to disclose the specific reason, internal evidence, logs, security signals, or detection methods connected to an enforcement decision.
## 6. Chargebacks and Payment Disputes
Contact Weave support before opening a chargeback or payment dispute where you believe a payment, delivery, or access problem has occurred.
Fraudulent, misleading, abusive, or unjustified payment disputes may result in:
- immediate suspension or permanent revocation of the license;
- restriction of connected devices, licenses, or accounts;
- refusal of future purchases; and
- submission of relevant delivery, activation, transaction, device, IP, license, and support records to SellAuth or the payment provider.
Opening a chargeback does not guarantee a refund and does not prevent Weave from disputing the claim.
## 7. Approved Refunds
When a monetary refund is approved:
- it will normally be returned through the original payment method;
- processing times are controlled by the relevant payment provider;
- associated licenses may be immediately disabled;
- access connected to the refunded order will end;
- payment-processing or network fees may be non-refundable where they cannot be recovered; and
- Weave is not responsible for delays caused by SellAuth, banks, payment processors, or blockchain networks.
Refunds cannot normally be redirected to a different person, account, wallet, or payment method.
## 8. Policy Changes
Weave may update this Refund Policy when its products, access plans, payment systems, providers, or operating practices change.
The current version will be published on the Weave website or SellAuth storefront with an updated revision date.
## 9. Contact
For payment, delivery, or exceptional refund requests, open a ticket through the official Weave Discord server linked at:
`weavemenu.xyz`